© 2017 IRONIQ IT 

2 ROYSTON PARADE ASQUITH NSW 2077

Tel: 02 9476 6307

General Billing

Most of our services are Bulk Billed under Medicare

Private Billing rate is charged by Dr Lam as well as patients without a valid Medicare Card

A standard (15 minute level B) appointment is charged at $70.00. The current Medicare rebate for this service is $37.60

A double (30 minute level C) appointment is charged at $100.00. The Medicare rebate for this service is $72.80. When a consultation takes either less time or more time than originally booked, an appropriate fee will be charged.   

  

A cancellation fee $40.00 (plus GST) is charged for appointments cancelled at short notice (less than 24 hrs)

Additional Items which may be added to the fee for your consultation are

  • pregnancy tests 

  • supply of vaccines for overseas travel 

  • treatment of abscesses and

  • removal of foreign bodies from the eye

 

The receptionist will advise you of the fees previous to the consultation

Guideline for Fees

Valid Medicare Card       

  

Private billing rates apply and are revised annually (Dr Lam) 


Payment can be made by cash, cheque, credit or debit (EFTPOS) card. Full details of charges are available on request from reception. 

 
Some Consultations are not eligible for Medicare rebates e.g. pre-employment and insurance medicals or requests to view your medical

 

record.

Telephone Access

Doctors in the Practice may be contacted during normal surgery hours. If the doctor is with a patient a message will be taken and you will be

 

adviced by reception when the doctor will return your call. Your call will always be put through to the doctor in an emergency.

Script and Referrals

It is important that you see your regular doctor for your scripts and referrals.

Test Results

It is always preferred that patients return to discuss their test results with the doctor to protect patient confidentiality and to ensure that the

 

results are properly explained

Parking

Parking/Disable Parking are available in front of the practice.

 

There is parking available behind St John Church at 6 Royston Pde, Asquith as well as off street parking

Interpreter Services

If you and your family require an interpreter, we can organise this for you. Please let us know when you ring to make your appointment.

 

Alternative you can contact the translating and Interpreting Services on 131 450 directly. If you are hearing impaired and require an AUSLAN

 

interpreter, we can also organise one for you

Recall & Reminder Systems

Patients are encouraged to return to the surgery to discuss their results (pathology, scans etc.). Even if initial tests are normal, further testing

 

and/or treatment may still be required. However should there be any abnormalities with the results the receptionist will contact the patient

 

via telephone or registered mail. Please let the receptionist know promptly if you have changed your phone number or address to facilitate a

 

more efficient recall system. For Preventative Promotion, all patients of the Practice will automatically be on our national/state/local

 

reminder/recall system for pathology results and health promotion. If you do not want to be on any of these reminder systems, please let us

 

know so that we can take your name off the system.

Acessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to access your own personal

 

information please let us know. You may be required to put your request in writing. We reserve the right to charge a fee for searching for and

 

providing access to your information on a per request basis.


For more information about Medical Records - A guide for Patients:  http://www.mcnsw.org.au/page/old-policies/medical -records-patient-guide/

Your Rights

We are constantly striving to provide our patients with the best possible care and attention. If you have any problems, suggestions or

 

complaints we would like to hear them. Please feel free to talk to the Doctors or Practice Manager. There is a suggestion box for your

 

feedback if you prefer to write to us. All concerns, suggestions and complaints are taken seriously. If you feel that you need to take the matter

 

further and wish to discuss the matter outside the surgery, there are several options available for example: NSW Medical Board

 

mail@hpca.nsw.gov .au  or Health Care Complaint Commission hccc@hccc.nsw.gov.au