General Billing
Most of our services are Bulk Billed under Medicare
Private Billing rate is charged by Dr Lam as well as patients without a valid Medicare Card
A standard (15 minute level B) appointment is charged at $70.00. The current Medicare rebate for this service is $37.60
A double (30 minute level C) appointment is charged at $100.00. The Medicare rebate for this service is $72.80. When a consultation takes either less time or more time than originally booked, an appropriate fee will be charged.
A cancellation fee $40.00 (plus GST) is charged for appointments cancelled at short notice (less than 24 hrs)
Additional Items which may be added to the fee for your consultation are
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pregnancy tests
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supply of vaccines for overseas travel
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treatment of abscesses and
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removal of foreign bodies from the eye
The receptionist will advise you of the fees previous to the consultation
Guideline for Fees
Valid Medicare Card
Private billing rates apply and are revised annually (Dr Lam)
Payment can be made by cash, cheque, credit or debit (EFTPOS) card. Full details of charges are available on request from reception.
Some Consultations are not eligible for Medicare rebates e.g. pre-employment and insurance medicals or requests to view your medical
record.
Telephone Access
Doctors in the Practice may be contacted during normal surgery hours. If the doctor is with a patient a message will be taken and you will be
adviced by reception when the doctor will return your call. Your call will always be put through to the doctor in an emergency.
Script and Referrals
It is important that you see your regular doctor for your scripts and referrals.
Test Results
It is always preferred that patients return to discuss their test results with the doctor to protect patient confidentiality and to ensure that the
results are properly explained
Parking
Parking/Disable Parking are available in front of the practice.
There is parking available behind St John Church at 6 Royston Pde, Asquith as well as off street parking
Interpreter Services
If you and your family require an interpreter, we can organise this for you. Please let us know when you ring to make your appointment.
Alternative you can contact the translating and Interpreting Services on 131 450 directly. If you are hearing impaired and require an AUSLAN
interpreter, we can also organise one for you
Recall & Reminder Systems
Patients are encouraged to return to the surgery to discuss their results (pathology, scans etc.). Even if initial tests are normal, further testing
and/or treatment may still be required. However should there be any abnormalities with the results the receptionist will contact the patient
via telephone or registered mail. Please let the receptionist know promptly if you have changed your phone number or address to facilitate a
more efficient recall system. For Preventative Promotion, all patients of the Practice will automatically be on our national/state/local
reminder/recall system for pathology results and health promotion. If you do not want to be on any of these reminder systems, please let us
know so that we can take your name off the system.
Acessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to access your own personal
information please let us know. You may be required to put your request in writing. We reserve the right to charge a fee for searching for and
providing access to your information on a per request basis.
For more information about Medical Records - A guide for Patients: http://www.mcnsw.org.au/page/old-policies/medical -records-patient-guide/
Your Rights
We are constantly striving to provide our patients with the best possible care and attention. If you have any problems, suggestions or
complaints we would like to hear them. Please feel free to talk to the Doctors or Practice Manager. There is a suggestion box for your
feedback if you prefer to write to us. All concerns, suggestions and complaints are taken seriously. If you feel that you need to take the matter
further and wish to discuss the matter outside the surgery, there are several options available for example: NSW Medical Board
mail@hpca.nsw.gov .au or Health Care Complaint Commission hccc@hccc.nsw.gov.au